Frequently Asked Questions (FAQ)

No. Otivo Hear+ is an over-the-counter (OTC) hearing amplifier – no prescription or clinic visit needed. Just order online and start using it at home.

Otivo Hear+ is designed for people with mild to moderate hearing loss. It amplifies speech and everyday sounds to help you stay connected in social, home, or outdoor situations.

Yes – Otivo Hear+ is built for simplicity. No apps, no settings. Just turn it on and hear the difference.

Yes. You receive a pair of Otivo Hear+ devices – one for each ear.

Absolutely. Otivo Hear+ features a discreet, lightweight in-the-ear (ITE) design that stays comfortable even after hours of use.

Up to 48 hours on a single charge. Full recharge takes around 4 hours using the included USB-C charging case.

• 1 pair of Otivo Hear+ devices
• 6 silicone ear tips (S / M / L)
• Charging case
• USB-C cable
• 2 cleaning brushes
• User manual

Currently, we ship within the United Kingdom via Tracked Royal Mail delivery. 👑

Once your order is placed, it takes up to 24 hours to process and ship your order. They're typically delivered within 4–7 days.

Yes, shipping is always free on orders in the UK

Yes! We offer a 90-day money-back guarantee. You can return the product – no questions asked – if it’s not a good fit for you.

Just send us an email at support@otivohearing.co.uk, and we’ll guide you through the return process.

We accept Visa, Mastercard, AMEX, Apple Pay, Google Pay, and PayPal. All payments are processed securely via SSL encryption!

Yes – our checkout is fully secure and encrypted. We never store your payment details.

Yes, once your order is dispatched, you’ll receive a tracking link via email.